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An enlightening experience

An enlightening experience Profiles a Hungarian company which produces electric lighting equipment, and examines the ways in which it has escaped the constraints of its cultural background by implementing TQM tools and techniques. Shows how the emphasis placed on quality, Customer service and cost reduction, together with reevaluation of jobs and plenty of staff Training has led to the creation of a quality culture. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

An enlightening experience

Ipacs, Miklos
The TQM Magazine , Volume 4 (1) – Jan 1, 1992
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789210034167
Publisher site
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Abstract

Profiles a Hungarian company which produces electric lighting equipment, and examines the ways in which it has escaped the constraints of its cultural background by implementing TQM tools and techniques. Shows how the emphasis placed on quality, Customer service and cost reduction, together with reevaluation of jobs and plenty of staff Training has led to the creation of a quality culture.

Journal

The TQM Magazine – Emerald Publishing

Published: Jan 1, 1992

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