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An empirical investigation of swift trust in humanitarian logistics operations

An empirical investigation of swift trust in humanitarian logistics operations Trust is essential for any team working together. In humanitarian logistics operations, relief organizations often have to work collaboratively in hastily formed networks. Trust in such a context, termed as “swift trust” in the literature, is an important but less explored topic. The purpose of this paper is to empirically explore the antecedents of swift trust as well as its impact on the coordination among the humanitarian workers.Design/methodology/approachThe authors choose the humanitarian workers in Southeast Asia as the research sample. An exploratory survey study is conducted in three Southeast Asian countries, namely, Singapore, Indonesia, and the Philippines, with 89 usable responses.FindingsThe empirical results have shown support for most hypotheses. Third-party certification, competency, similarity in procedure standards and organizational values, can all generate swift trust. Moreover, swift trust can lead to greater openness in information sharing for coordination, though not to active assistance. Both coordination activities would lead to greater coordination effectiveness.Research limitations/implicationsFuture studies could examine the four antecedent conditions for swift trust with better proxies. The connection between swift trust and coordination effectiveness can be explored in depth.Practical implicationsNGOs and governments could use these means effectively to build swift trust among the humanitarian players. For example, organizing field-oriented training activities would be beneficial for humanitarian workers in both network building and enhancing personal competency.Originality/valueThe findings point to the importance of swift trust in humanitarian operations and identify several means to enhance this trust. It has filled a research gap on the empirical investigation of the antecedents and impact of swift trust on inter-organizational coordination in humanitarian logistics operations. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Humanitarian Logistics and Supply Chain Management Emerald Publishing

An empirical investigation of swift trust in humanitarian logistics operations

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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
2042-6747
DOI
10.1108/jhlscm-07-2017-0033
Publisher site
See Article on Publisher Site

Abstract

Trust is essential for any team working together. In humanitarian logistics operations, relief organizations often have to work collaboratively in hastily formed networks. Trust in such a context, termed as “swift trust” in the literature, is an important but less explored topic. The purpose of this paper is to empirically explore the antecedents of swift trust as well as its impact on the coordination among the humanitarian workers.Design/methodology/approachThe authors choose the humanitarian workers in Southeast Asia as the research sample. An exploratory survey study is conducted in three Southeast Asian countries, namely, Singapore, Indonesia, and the Philippines, with 89 usable responses.FindingsThe empirical results have shown support for most hypotheses. Third-party certification, competency, similarity in procedure standards and organizational values, can all generate swift trust. Moreover, swift trust can lead to greater openness in information sharing for coordination, though not to active assistance. Both coordination activities would lead to greater coordination effectiveness.Research limitations/implicationsFuture studies could examine the four antecedent conditions for swift trust with better proxies. The connection between swift trust and coordination effectiveness can be explored in depth.Practical implicationsNGOs and governments could use these means effectively to build swift trust among the humanitarian players. For example, organizing field-oriented training activities would be beneficial for humanitarian workers in both network building and enhancing personal competency.Originality/valueThe findings point to the importance of swift trust in humanitarian operations and identify several means to enhance this trust. It has filled a research gap on the empirical investigation of the antecedents and impact of swift trust on inter-organizational coordination in humanitarian logistics operations.

Journal

Journal of Humanitarian Logistics and Supply Chain ManagementEmerald Publishing

Published: Mar 23, 2018

Keywords: Empirical; Humanitarian logistics; Hastily formed networks; Inter-organizational coordination; Swift trust

References