An empirical analysis of critical factors of TQM A proposed tool for self‐assessment and benchmarking purposes

An empirical analysis of critical factors of TQM A proposed tool for self‐assessment and... This paper discusses an empirical analysis of total qulaity management (TQM) critical factors using an adaptation of a questionnaire used previously in the USA. Since the context of this analysis was the Malaysian approach to TQM implementation, the measuring scale was designed so that it can not only capture the degree of perception and understanding of each critical factor, but also measure the order of criticality of each factor. A total of 22 critical factors in all were found to predominate and these were classified in three separate tiers, thus giving them a structure. The findings were very compatible with those highlighted in the literature and also covered by similar studies. An index of comparative criticality was developed, leading to the proposal of a self‐assessment tool which can be used for a variety of purposes such as self‐assessment for developing an improvement plan and also for benchmarking the degree of implementation of each critical factor against the index produced as a standard. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Benchmarking for Quality Management & Technology Emerald Publishing

An empirical analysis of critical factors of TQM A proposed tool for self‐assessment and benchmarking purposes

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Publisher
Emerald Publishing
Copyright
Copyright © 1998 MCB UP Ltd. All rights reserved.
ISSN
1351-3036
DOI
10.1108/14635779810245152
Publisher site
See Article on Publisher Site

Abstract

This paper discusses an empirical analysis of total qulaity management (TQM) critical factors using an adaptation of a questionnaire used previously in the USA. Since the context of this analysis was the Malaysian approach to TQM implementation, the measuring scale was designed so that it can not only capture the degree of perception and understanding of each critical factor, but also measure the order of criticality of each factor. A total of 22 critical factors in all were found to predominate and these were classified in three separate tiers, thus giving them a structure. The findings were very compatible with those highlighted in the literature and also covered by similar studies. An index of comparative criticality was developed, leading to the proposal of a self‐assessment tool which can be used for a variety of purposes such as self‐assessment for developing an improvement plan and also for benchmarking the degree of implementation of each critical factor against the index produced as a standard.

Journal

Benchmarking for Quality Management & TechnologyEmerald Publishing

Published: Dec 1, 1998

Keywords: Benchmarking; Implementation; Malaysia; TQM

References

  • An instrument for measuring the critical factors of quality management
    Saraph, J.V.; Benson, P.G.; Schroeder, R.G.

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