This paper discusses an empirical analysis of total qulaity management (TQM) critical factors using an adaptation of a questionnaire used previously in the USA. Since the context of this analysis was the Malaysian approach to TQM implementation, the measuring scale was designed so that it can not only capture the degree of perception and understanding of each critical factor, but also measure the order of criticality of each factor. A total of 22 critical factors in all were found to predominate and these were classified in three separate tiers, thus giving them a structure. The findings were very compatible with those highlighted in the literature and also covered by similar studies. An index of comparative criticality was developed, leading to the proposal of a self‐assessment tool which can be used for a variety of purposes such as self‐assessment for developing an improvement plan and also for benchmarking the degree of implementation of each critical factor against the index produced as a standard.
Benchmarking for Quality Management & Technology – Emerald Publishing
Published: Dec 1, 1998
Keywords: Benchmarking; Implementation; Malaysia; TQM
It’s your single place to instantly
discover and read the research
that matters to you.
Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.
All for just $49/month
Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly
Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.
Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.
Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.
All the latest content is available, no embargo periods.
“Hi guys, I cannot tell you how much I love this resource. Incredible. I really believe you've hit the nail on the head with this site in regards to solving the research-purchase issue.”Daniel C.
“Whoa! It’s like Spotify but for academic articles.”@Phil_Robichaud
“I must say, @deepdyve is a fabulous solution to the independent researcher's problem of #access to #information.”@deepthiw
“My last article couldn't be possible without the platform @deepdyve that makes journal papers cheaper.”@JoseServera