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An application case of the Brazilian National Quality Award

An application case of the Brazilian National Quality Award The objective of this work consists of highlighting some benchmarking practices in management by presenting a case study conducted in a company in Brazil. The company was awarded with the Brazilian National Award some years back and it still can be considered as a benchmark of manufacturing enterprises. This paper focuses on the criteria of the National Foundation for Quality Award in Brazil by outlining the award process and presenting the core values and performance excellence criteria. Then, some current management practices in the studied company are presented. Finally, it is expected that the company is going to apply for the prize once again, expecting to be successful. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

An application case of the Brazilian National Quality Award

The TQM Magazine , Volume 16 (3): 8 – Jun 1, 2004

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544780410532927
Publisher site
See Article on Publisher Site

Abstract

The objective of this work consists of highlighting some benchmarking practices in management by presenting a case study conducted in a company in Brazil. The company was awarded with the Brazilian National Award some years back and it still can be considered as a benchmark of manufacturing enterprises. This paper focuses on the criteria of the National Foundation for Quality Award in Brazil by outlining the award process and presenting the core values and performance excellence criteria. Then, some current management practices in the studied company are presented. Finally, it is expected that the company is going to apply for the prize once again, expecting to be successful.

Journal

The TQM MagazineEmerald Publishing

Published: Jun 1, 2004

Keywords: Quality awards; Performance measurement (quality); Quality management; Total quality management

References