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This study explores how process managers perceive the adoption, use and management of process mining in practice. While research in process mining predominantly focuses on the technical aspects, our work highlights organizational and managerial implications.Design/methodology/approachWe report on a focus group study conducted with process managers from various industries in Central Europe. This setting allowed us to gain diverse and in-depth insights about the needs and expectations of practitioners in relation to the adoption, use and management of process mining.FindingsWe find that process managers face four central challenges. These challenges are largely related to four stages; (1) planning and business case calculation, (2) process selection, (3) implementation, and (4) process mining use.Research limitations/implicationsWe point to research opportunities in relation to the adoption, use and management of process mining. We suggest that future research should apply interdisciplinary study designs to better understand the managerial and organizational implications of process mining.Practical implicationsThe reported challenges have various practical implications at the organizational and managerial level. We explore how existing BPM frameworks can be extended to meet these challenges.Originality/valueThis study is among the first attempts to explore process mining from the perspective of process managers. It clarifies important challenges and points to avenues for future research.
Business Process Management Journal – Emerald Publishing
Published: Mar 5, 2021
Keywords: Process mining; Organizational implications; Focus group; Leadership; Governance; Data privacy
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