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Addressing ICTs skill challenges in SMEs: insights from three country investigations

Addressing ICTs skill challenges in SMEs: insights from three country investigations The rapid advancement in information and communication technologies (ICTs) has brought enormous business opportunities as well as challenges. One of these challenges is the demand for ICTs skills and expertise in adopting and implementing these emerging technologies. Coping with skills shortage poses a serious challenge across all European countries. Lack of ICTs skills and knowledge is more evident in small- and medium-sized enterprises (SMEs). As training is regarded as the most effective way of improving skills and enhancing knowledge, this paper attempts to address skills shortage at pan-European level by identifying SMEs' needs on ICTs training in the UK, Portugal and Poland. The investigation focuses on the most needed training areas, the required training levels and the preferred training delivery channels. The paper summarises findings from three-country investigations and highlights the implications of findings for the design and development of a Web-based training system for the use of ICTs in SMEs. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of European Industrial Training Emerald Publishing

Addressing ICTs skill challenges in SMEs: insights from three country investigations

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Publisher
Emerald Publishing
Copyright
Copyright © 2002 MCB UP Ltd. All rights reserved.
ISSN
0309-0590
DOI
10.1108/03090590210451524
Publisher site
See Article on Publisher Site

Abstract

The rapid advancement in information and communication technologies (ICTs) has brought enormous business opportunities as well as challenges. One of these challenges is the demand for ICTs skills and expertise in adopting and implementing these emerging technologies. Coping with skills shortage poses a serious challenge across all European countries. Lack of ICTs skills and knowledge is more evident in small- and medium-sized enterprises (SMEs). As training is regarded as the most effective way of improving skills and enhancing knowledge, this paper attempts to address skills shortage at pan-European level by identifying SMEs' needs on ICTs training in the UK, Portugal and Poland. The investigation focuses on the most needed training areas, the required training levels and the preferred training delivery channels. The paper summarises findings from three-country investigations and highlights the implications of findings for the design and development of a Web-based training system for the use of ICTs in SMEs.

Journal

Journal of European Industrial TrainingEmerald Publishing

Published: Dec 1, 2002

Keywords: Communications technology; Training; Small‐ to medium‐sized enterprises; Skills shortages; Internet

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