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- Publisher
- Emerald Publishing
- Copyright
- Copyright © Emerald Group Publishing Limited
- ISSN
- 0954-478X
- DOI
- 10.1108/09544789110033989
- Publisher site
- See Article on Publisher Site
Abstract
Argues that a TQM programme can reduce the COPQ cost of poor quality by between 20 and 40 per cent. Suggests benchmarking is the first step to estimate an organisations minimum level of waste by comparing itself with the market leader in its sector, then to examine longterm performance indicators, bringing in intangibles such as training and skills. Uses graphs to portray the evolution of the window of opportunity for TQM and examines the consequences of nonoptimum strategies. In a series of relatively complex examples, it concludes that waste is waiting to be retrieved by a quality programme.
Journal
The TQM Magazine – Emerald Publishing
Published: Jun 1, 1991