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A united approach

A united approach Charts the progress of French subcontractor SRPI in its attempt to gain ISO 9002 approval in the wake of customers demanding ever higher standards. Defines the steps taken to instigate a TQM programme, drawing up a quality manual and redefining the role of quality control managers. The emphasis is on education and preventative maintenance rather than traditional policing production lines. Concludes that as well as emphasizing the importance of quality, the exercise has led to SRPI winning new contracts. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

A united approach

Kochan, Anna
The TQM Magazine , Volume 3 (6) – Jun 1, 1991
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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0954-478X
DOI
10.1108/09544789110034032
Publisher site
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Abstract

Charts the progress of French subcontractor SRPI in its attempt to gain ISO 9002 approval in the wake of customers demanding ever higher standards. Defines the steps taken to instigate a TQM programme, drawing up a quality manual and redefining the role of quality control managers. The emphasis is on education and preventative maintenance rather than traditional policing production lines. Concludes that as well as emphasizing the importance of quality, the exercise has led to SRPI winning new contracts.

Journal

The TQM Magazine – Emerald Publishing

Published: Jun 1, 1991

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