A two‐stage process for eliciting and prioritising critical knowledge

A two‐stage process for eliciting and prioritising critical knowledge An overview of knowledge elicitation, representation and prioritisation of key performance indicators (CSFs) necessary for success in direct selling in a dynamic market on a woman‐to‐woman basis is presented. The CSFs were elicited using the Repertory Grid (RepGrid) method. The RepGrid method allows for construct elicitation and the exploration of constructing indices, such as, frame differentiation, frame complexity, frame integration and construct centrality. The CSF constructs are then prioritised using the Analytic Hierarchic Process. The proposed two‐stage methodology offers the benefit of eliciting individual mental constructs about critical knowledge, the representation of those constructs in a meaningful form, and the representation of repositories of knowledge of multiple entities across and within organisations. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Knowledge Management Emerald Publishing

A two‐stage process for eliciting and prioritising critical knowledge

Journal of Knowledge Management, Volume 4 (4): 9 – Dec 1, 2000

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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
1367-3270
DOI
10.1108/13673270010379885
Publisher site
See Article on Publisher Site

Abstract

An overview of knowledge elicitation, representation and prioritisation of key performance indicators (CSFs) necessary for success in direct selling in a dynamic market on a woman‐to‐woman basis is presented. The CSFs were elicited using the Repertory Grid (RepGrid) method. The RepGrid method allows for construct elicitation and the exploration of constructing indices, such as, frame differentiation, frame complexity, frame integration and construct centrality. The CSF constructs are then prioritised using the Analytic Hierarchic Process. The proposed two‐stage methodology offers the benefit of eliciting individual mental constructs about critical knowledge, the representation of those constructs in a meaningful form, and the representation of repositories of knowledge of multiple entities across and within organisations.

Journal

Journal of Knowledge ManagementEmerald Publishing

Published: Dec 1, 2000

Keywords: Knowledge economy; Performance criteria; Knowledge creation

References

  • Exploring the meaning of work and nonwork
    Brook, J.A; Brook, R.J
  • Preferences for multi‐attribute alternatives
    Raiffa, H
  • The sciences of the artificial
    Simon, H.A

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