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A TQM model for higher education and training

A TQM model for higher education and training In contemporary management in the 1990s, a strategy utilized by an increasing number of organizations for effective change and sustained competitive advantage is total quality management (TQM). There have been many established applications in manufacturing over the last two decades and, more recently, in services and the public sector. However, despite expectations that higher educational institutions should lead the field, TQM has been insignificant until recently. Aims to determine the advantages of TQM and how TQM can be effectively and efficiently applied in higher education institutions. Develops a TQM excellence (HETQMEX) model for higher education and training based on fundamental concepts of service quality: 5‐S, marketing and education quality control, quality control circles, ISO 9000 and total preventive maintenance. Acknowledges the diversity of customers that TQM must satisfy and highlights some of the problems encountered in implementing the model, based on well‐founded research and the experience of the authors. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Training for Quality Emerald Publishing

A TQM model for higher education and training

Training for Quality , Volume 3 (2): 9 – Jun 1, 1995

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Publisher
Emerald Publishing
Copyright
Copyright © 1995 MCB UP Ltd. All rights reserved.
ISSN
0968-4875
DOI
10.1108/09684879510087503
Publisher site
See Article on Publisher Site

Abstract

In contemporary management in the 1990s, a strategy utilized by an increasing number of organizations for effective change and sustained competitive advantage is total quality management (TQM). There have been many established applications in manufacturing over the last two decades and, more recently, in services and the public sector. However, despite expectations that higher educational institutions should lead the field, TQM has been insignificant until recently. Aims to determine the advantages of TQM and how TQM can be effectively and efficiently applied in higher education institutions. Develops a TQM excellence (HETQMEX) model for higher education and training based on fundamental concepts of service quality: 5‐S, marketing and education quality control, quality control circles, ISO 9000 and total preventive maintenance. Acknowledges the diversity of customers that TQM must satisfy and highlights some of the problems encountered in implementing the model, based on well‐founded research and the experience of the authors.

Journal

Training for QualityEmerald Publishing

Published: Jun 1, 1995

Keywords: BS 5750; Higher education; ISO 9000; Quality control; TQM; Training

References