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A three‐dimensional perspective of total quality management

A three‐dimensional perspective of total quality management Total quality management (TQM) is not a unique single program, but rather a combination of many linked concepts. While TQM requires a company‐wide approach and support, the application of TQM can vary depending on the level of management and company function involved. This paper offers a three‐dimensional perspective of TQM, including the philosophical, strategic, and measurement dimensions, that together will comprise all essential concepts for TQM. Most management and literature today emphasise only the philosophical dimension of TQM. This paper suggests that all levels of management need to do more than embrace the philosophy of TQM and all three dimensions of TQM must be harmoniously blended and thoroughly considered for TQM to succeed. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

A three‐dimensional perspective of total quality management

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References (44)

Publisher
Emerald Publishing
Copyright
Copyright © 1998 MCB UP Ltd. All rights reserved.
ISSN
0265-671X
DOI
10.1108/02656719810199277
Publisher site
See Article on Publisher Site

Abstract

Total quality management (TQM) is not a unique single program, but rather a combination of many linked concepts. While TQM requires a company‐wide approach and support, the application of TQM can vary depending on the level of management and company function involved. This paper offers a three‐dimensional perspective of TQM, including the philosophical, strategic, and measurement dimensions, that together will comprise all essential concepts for TQM. Most management and literature today emphasise only the philosophical dimension of TQM. This paper suggests that all levels of management need to do more than embrace the philosophy of TQM and all three dimensions of TQM must be harmoniously blended and thoroughly considered for TQM to succeed.

Journal

International Journal of Quality & Reliability ManagementEmerald Publishing

Published: Feb 1, 1998

Keywords: Operations management; Performance measurement; Production management; TQM

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