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The purpose of this paper is to present an overview of revenue management (RM) studies that focus on information technology (IT) and consumer behavior published between 2008 and 2018.Design/methodology/approachIn total, 112 articles published in 17 journals were identified and analyzed.FindingsThis study shows the importance of IT and RM and focuses on the consumer perspective. It also emphasizes that technology is not the enemy of humans: it complements and adds value to their existing jobs.Research limitations/implicationsBook chapters and conference proceedings related to IT and RM were not included in this study. Besides, only journal papers published in English were included in the study. The categorizing of subjects can be seen as subjective.Practical implicationsThis study helps researchers discover articles from 2008 to 2018 and helps hospitality executives interested in RM technologies from the demand side to use these findings in their business environment.Originality/valueBased on the interaction between service providers (hotels) and users (consumers) on IT and RM platforms, the paper identified eight key components that have been relevant over the past decade.
Journal of Hospitality and Tourism Technology – Emerald Publishing
Published: Oct 31, 2020
Keywords: Revenue management; Hotels; Hospitality; Information technology; Content analysis; 财务管理; 酒店; 酒店管理; 信息技术; 内容分析法
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