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A systems thinking perspective of maintenance, operations, and process quality

A systems thinking perspective of maintenance, operations, and process quality Drawing from observations made at a couple of manufacturing firms, this paper weaves together behavioral aspects of process improvement and maintenance concepts with ongoing commitments to operations management goals. Causal loop diagramming, part of the system dynamics tool-kit, is used to structure the interrelated nature of involved concepts and variables. An objective is to offer insights from a systems perspective. The paper offers behavioral explanation for limited success in implementing improvement programs and suggests reversing the traditional "maintenance service supplier-and-customer relationship" between maintenance and operations. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Quality in Maintenance Engineering Emerald Publishing

A systems thinking perspective of maintenance, operations, and process quality

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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
1355-2511
DOI
10.1108/13552510010328130
Publisher site
See Article on Publisher Site

Abstract

Drawing from observations made at a couple of manufacturing firms, this paper weaves together behavioral aspects of process improvement and maintenance concepts with ongoing commitments to operations management goals. Causal loop diagramming, part of the system dynamics tool-kit, is used to structure the interrelated nature of involved concepts and variables. An objective is to offer insights from a systems perspective. The paper offers behavioral explanation for limited success in implementing improvement programs and suggests reversing the traditional "maintenance service supplier-and-customer relationship" between maintenance and operations.

Journal

Journal of Quality in Maintenance EngineeringEmerald Publishing

Published: Jun 1, 2000

Keywords: Operations management; Process efficiency; Reliability; Systems thinking

References