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A systematic review of telemedicine systems use barriers: primary health care providers' perspective

A systematic review of telemedicine systems use barriers: primary health care providers' perspective The purpose of this review paper was identifying barriers to the use of telemedicine systems in primary health-care individual level among professionals.Design/methodology/approachThis study used Scopus and PubMed databases for scientific records identification. A systematic review of the literature structured by PRISMA guidelines was conducted on 37 included papers published between 2009 and 2019. A qualitative approach was used to synthesize insights into using telemedicine by primary care professionals.FindingsThree barriers were identified and classified: system quality, data quality and service quality barriers. System complexity in terms of usability, system unreliability, security and privacy concerns, lack of integration and inflexibility of systems-in-use are related to system quality. Data quality barriers are data inaccuracy, data timeliness issues, data conciseness concerns and lack of data uniqueness. Finally, service reliability concerns, lack of technical support and lack of user training have been categorized as service quality barriers.Originality/valueThis review identified and mapped emerging themes of barriers to the use of telemedicine systems. This paper also through a new conceptualization of telemedicine use from perspectives of the primary care professionals contributes to informatics literature and system usage practices. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Science and Technology Policy Management Emerald Publishing

A systematic review of telemedicine systems use barriers: primary health care providers' perspective

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References (90)

Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
2053-4620
eISSN
2053-4620
DOI
10.1108/jstpm-07-2021-0106
Publisher site
See Article on Publisher Site

Abstract

The purpose of this review paper was identifying barriers to the use of telemedicine systems in primary health-care individual level among professionals.Design/methodology/approachThis study used Scopus and PubMed databases for scientific records identification. A systematic review of the literature structured by PRISMA guidelines was conducted on 37 included papers published between 2009 and 2019. A qualitative approach was used to synthesize insights into using telemedicine by primary care professionals.FindingsThree barriers were identified and classified: system quality, data quality and service quality barriers. System complexity in terms of usability, system unreliability, security and privacy concerns, lack of integration and inflexibility of systems-in-use are related to system quality. Data quality barriers are data inaccuracy, data timeliness issues, data conciseness concerns and lack of data uniqueness. Finally, service reliability concerns, lack of technical support and lack of user training have been categorized as service quality barriers.Originality/valueThis review identified and mapped emerging themes of barriers to the use of telemedicine systems. This paper also through a new conceptualization of telemedicine use from perspectives of the primary care professionals contributes to informatics literature and system usage practices.

Journal

Journal of Science and Technology Policy Management – Emerald Publishing

Published: Apr 18, 2024

Keywords: Telemedicine; Information system use; Systematic review; Thematic analysis; Primary healthcare

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