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A systematic framework for analysing the critical success factors of communities of practice

A systematic framework for analysing the critical success factors of communities of practice Purpose – The purpose of this paper is to briefly illustrate the test of an explanatory framework of the factors affecting the success of internal communities of practice (CoPs). Design/methodology/approach – The analysis is based on a qualitative case study of the formation and management of intentionally created CoPs inside a large division of a multinational oil company. Findings – The results of the study appear to confirm the utility of the framework as a tool for a sound and systematic investigation of the functioning of a CoP, and for understanding the reasons of its success or failure Research limitations/implications – Since it if the first attempt to test the framework, further empirical investigation is needed. In particular, it would be particularly useful to apply the scheme to cases of failure. Practical implications – The suggested framework can be of use for the design and management of intentionally created CoPs. In particular, it can provide insights into “good practices” or “mistakes to be avoided”. Originality/value – The main contribution of the paper is the application of a comprehensive and coherent model, which can represent the initial step toward the definition of a “check‐list” for the creation and management of CoPs. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Knowledge Management Emerald Publishing

A systematic framework for analysing the critical success factors of communities of practice

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Publisher
Emerald Publishing
Copyright
Copyright © 2009 Emerald Group Publishing Limited. All rights reserved.
ISSN
1367-3270
DOI
10.1108/13673270910997105
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to briefly illustrate the test of an explanatory framework of the factors affecting the success of internal communities of practice (CoPs). Design/methodology/approach – The analysis is based on a qualitative case study of the formation and management of intentionally created CoPs inside a large division of a multinational oil company. Findings – The results of the study appear to confirm the utility of the framework as a tool for a sound and systematic investigation of the functioning of a CoP, and for understanding the reasons of its success or failure Research limitations/implications – Since it if the first attempt to test the framework, further empirical investigation is needed. In particular, it would be particularly useful to apply the scheme to cases of failure. Practical implications – The suggested framework can be of use for the design and management of intentionally created CoPs. In particular, it can provide insights into “good practices” or “mistakes to be avoided”. Originality/value – The main contribution of the paper is the application of a comprehensive and coherent model, which can represent the initial step toward the definition of a “check‐list” for the creation and management of CoPs.

Journal

Journal of Knowledge ManagementEmerald Publishing

Published: Oct 23, 2009

Keywords: Communities; Knowledge management; Critical success factors; Oil industry; Case studies

References