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A system structural model for TQM impplmentation

A system structural model for TQM impplmentation This paper discusses the reasons of failure of TQM Implementation in Indian Public Sector Undertaking. Based on the weaknesses observed in the existing systems and practices of implementation, a system structural model of TQM Implementation is proposed. Based on the experiential learning through interaction with the public sector undertaking, the model is a proposition to build Total Quality Management as a core competence. A case study is presented where the authors have been involved in advising a public sector undertaking relating to TQM implementation. Some of the significant learning points have been highlighted for enriching professional practice. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Advances in Management Research Emerald Publishing

A system structural model for TQM impplmentation

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Publisher
Emerald Publishing
Copyright
Copyright © 2005 Emerald Group Publishing Limited. All rights reserved.
ISSN
0972-7981
DOI
10.1108/97279810580000376
Publisher site
See Article on Publisher Site

Abstract

This paper discusses the reasons of failure of TQM Implementation in Indian Public Sector Undertaking. Based on the weaknesses observed in the existing systems and practices of implementation, a system structural model of TQM Implementation is proposed. Based on the experiential learning through interaction with the public sector undertaking, the model is a proposition to build Total Quality Management as a core competence. A case study is presented where the authors have been involved in advising a public sector undertaking relating to TQM implementation. Some of the significant learning points have been highlighted for enriching professional practice.

Journal

Journal of Advances in Management ResearchEmerald Publishing

Published: Jun 1, 2005

Keywords: India; Public sector; Service business; Total quality

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