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A Survivor′s Guide to Workflow

A Survivor′s Guide to Workflow Describes the new generation of computerized workflow systems – by automating the flow of documents and procedures throughout an organization, they can increase the accuracy of clerical tasks, and can therefore improve efficiency. Gives examples of areas where such systems can be used effectively, such as processing insurance claims, business process re‐engineering, claims adjusting, expense reporting and customer account management, and considers the suspicions surrounding workflow systems, and the benefits. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Management Development Review Emerald Publishing

A Survivor′s Guide to Workflow

Management Development Review , Volume 7 (4): 3 – Aug 1, 1994

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Publisher
Emerald Publishing
Copyright
Copyright © 1994 MCB UP Ltd. All rights reserved.
ISSN
0962-2519
DOI
10.1108/09622519410771637
Publisher site
See Article on Publisher Site

Abstract

Describes the new generation of computerized workflow systems – by automating the flow of documents and procedures throughout an organization, they can increase the accuracy of clerical tasks, and can therefore improve efficiency. Gives examples of areas where such systems can be used effectively, such as processing insurance claims, business process re‐engineering, claims adjusting, expense reporting and customer account management, and considers the suspicions surrounding workflow systems, and the benefits.

Journal

Management Development ReviewEmerald Publishing

Published: Aug 1, 1994

Keywords: BPR; Computer software; Computer systems; IBM Austin; Information technology; Technology; Work scheduling

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