Access the full text.
Sign up today, get DeepDyve free for 14 days.
S.T. Meegan
Organisational transitions from ISO 9000 to total quality management
P. Goh, K. Ridgway (1994)
The Implementation of Total Quality Management in Small and Medium‐sized Manufacturing CompaniesThe Tqm Magazine, 6
E. Schein (1996)
Three Cultures of Management: The Key to Organizational LearningSloan Management Review, 38
Jerald Greenberg (1983)
Behavior in Organizations
W.A. Taylor, R. Adair
ISO 9000 in Northern Ireland: A Study of Regional Practices
G.K. Kanji, M. Asher
Total Quality Management Process: A Systematic Approach
K.M. Eisenhardt
Building theories from case study research
I. Ajzen
The theory of planned behavior
E.A. Locke, G.P. Latham
Goal‐aetting: A Motivational Technique that Works
A. Ascari, M. Rock, S. Dutta (1995)
Reengineering and organizational change: Lessons from a comparative analysis of company experiencesEuropean Management Journal, 13
F. Yammarino (1994)
Indirect leadership: Transformational leadership at a distance.
P.M. Senge
Building learning organisations
Dorothy Leonard-Barton (2000)
The Factory as a Learning Laboratory
A. Wilkinson, H. Willmott (1996)
Quality management, problems and pitfalls: a critical perspectiveInternational Journal of Quality & Reliability Management, 13
Linda Lotto (1986)
Qualitative Data Analysis: A Sourcebook of New Methods, 8
S. Sitkin, K. Sutcliffe, R. Schroeder (1994)
DISTINGUISHING CONTROL FROM LEARNING IN TOTAL QUALITY MANAGEMENT: A CONTINGENCY PERSPECTIVEAcademy of Management Review, 19
Joseph Jablonski (1991)
Implementing total quality management: An overview
Steve Griggs (1987)
Analysing qualitative dataInternational Journal of Market Research, 29
Karl Kuhnert, P. Lewis (1987)
Transactional and Transformational Leadership: A Constructive/Developmental AnalysisAcademy of Management Review, 12
R. Yin (1984)
Case Study Research: Design and Methods
J.W. Barrow
Does total quality management equal organisational learning?
Eric Flamholtz, Y. Randle (1986)
Growing pains : how to make the transition from an entrepreneurship to a professionally managed firm
G. Tsiotras, Katerina Gotzamani (1996)
ISO 9000 as an entry key to TQM: the case of Greek industryInternational Journal of Quality & Reliability Management, 13
B. Leavy (1994)
The Craft of Case-Based Qualitative Research, 15
G. Kanji (1998)
An innovative approach to make ISO 9000 standards more effectiveTotal Quality Management & Business Excellence, 9
G. Kanji (1996)
Can total quality management help innovationTotal Quality Management & Business Excellence, 7
J. Seddon
BS 5750: help or hindrance to quality improvement
C. Smith (1994)
The Merlin Factor: Leadership and Strategic IntentBusiness Strategy Review, 5
T. Conti
The future of quality standards, National Quality Awards and Self‐Assessment
M. Dodgson (1993)
Organizational Learning: A Review of Some LiteraturesOrganization Studies, 14
N. Tichy, Mary Devanna (1986)
The transformational leaderTraining and development journal
R. Yin (1993)
Applications of case study research
R. Jones, G. Arndt, R. Kustin
ISO 9000: reasons, attitudes and outcomes in seeking certification amongst Australian companies
W. Taylor (1995)
Total quality management and the need for organizational self-assessment: Some empirical evidenceTotal Quality Management & Business Excellence, 6
E. Nevis, A. Dibella, Janet Gould (1995)
Understanding Organizations as Learning SystemsSloan Management Review, 36
Alan Ginsburg (1989)
Revitalizing Program EvaluationEvaluation Review, 13
E.H. Schein
How can organizations learn faster? The challenge of entering the Green Room
M. Huysman, M. Easterby-Smith, M. Burgoyne, Luis Araujo (1998)
Balancing Biases, A Critical Review of the Literature on Organizational Learning
B. Wenmoth, D. Dobbin
Experience with implementing ISO 9000
W.A. Taylor, R. Adair
Total Quality Management in Northern Ireland: A Study of Regional Practices
B. Bass, B. Avolio (1993)
Improving Organizational Effectiveness through Transformational Leadership
C. Argyris
Overcoming Organizational Defences: Facilitating Organizational Learning
J. Bulled
ISO 9000 – a route to total quality
K. Stephens (1994)
ISO 9000 and Total QualityThe Quality Management Journal, 2
R. Beckhard (1977)
Organizational Transitions: Managing Complex Change
S. Yusof (1995)
A quality system assessment on an electrical contracting company based on BS 5750International Journal of Quality & Reliability Management, 12
M. Popper, Eliav Zakkai (1994)
Transactional, Charismatic and Transformational Leadership:Leadership & Organization Development Journal, 15
D. Vloeberghs, J. Bellens
Implementing the ISO 9000 standards in Belgium
C. Argyris, D. Schon
Organizational Learning
A. Sohal, Michael Morrison (1995)
Is there a link between total quality management and learning organizationsThe Tqm Magazine, 7
B. Bass (1990)
From transactional to transformational leadership: Learning to share the vision.Organizational Dynamics, 18
A. Coad, A. Berry (1998)
Transformational leadership and learning orientationLeadership & Organization Development Journal, 19
A.L. Ginsburg
Revitalising program evaluation: the US Department of Education experience
Sarah Meegan (1997)
A model for managing the transition from ISO 9000 to TQMTraining for Quality, 5
Eric Flamholtz (1995)
Managing organizational transitions: Implications for corporate and human resource managementEuropean Management Journal, 13
Olivier Serrat (2017)
Building a Learning Organization
M. Easterby-Smith, Luis Araujo (1999)
Organizational learning: current debates and opportunities
G. Hamel, C.K. Prahalad
Strategic intent
G. Huber
Organizational learning: the contributing processes and literature
C. Perry, L. Coote
Processes of a case study methodology: tool for management development?
Christiane Prange (1997)
Organizational Learning. Desperately Seeking TheoryResearch Papers in Economics
P.B. Crosby
Quality is Free
P.M. Senge
The Fifth Discipline: The Art & Practice Of The Learning Organisation
M. Popper, E. Zakkai
Transactional, charismatic and transformational leadership: conditions conducive to their performance
W. Bennis
Introducing change
Jill Welch, M. Patton (1992)
Qualitative evaluation and research methodsThe Modern Language Journal, 76
Bente Elkjaer (1999)
In Search of a Social Learning Theory
M. Easterby-Smith (1997)
Disciplines of Organizational Learning: Contributions and CritiquesHuman Relations, 50
Investigates why some companies make a successful transition from ISO 9000 to TQM while others experience difficulty or failure. Identifies factors influencing a successful transition and their significance in the context of organisational learning. Methodologies employed include literature reviews, analysis of secondary data, interviews, and case studies. Key transition factors emerging from the literature include executive mindset, comprising understanding and motivation. These were incorporated into an assessment framework, the Quality Transition Framework, based on the Pyramid of Organizational Development. Empirical research revealed additional factors as being significant. These expanded executive mindset to incorporate intent; in addition, a capacity and willingness to learn, and visionary or transformational leadership appeared to be of particular importance. Research conducted to date suggests it may have greater value as an explanatory model, but further empirical testing is required. Compares the proposed Model of Quality Transition with Kanji’s Process Innovation Framework. Proposes that another area of investigation is the possible synthesis of the two models.
International Journal of Quality & Reliability Management – Emerald Publishing
Published: Mar 1, 2001
Keywords: ISO 9000; TQM; Organizational change; Organizational learning; Leadership; Models
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.