A study of the effect of perceived lecture quality on post‐lecture intentions

A study of the effect of perceived lecture quality on post‐lecture intentions Suggests that, as a service industry, education must pay attention to the quality of its "products" and its relationships with its "customers". Investigates students' perceptions of the quality of lectures offered in an institute imparting professional courses. Identifies the importance of various quality attributes and the level of student satisfaction as they relate to post-lecture intentions. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Work Study Emerald Publishing

A study of the effect of perceived lecture quality on post‐lecture intentions

Work Study, Volume 52 (5): 10 – Sep 1, 2003

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Publisher
Emerald Publishing
Copyright
Copyright © 2003 MCB UP Ltd. All rights reserved.
ISSN
0043-8022
DOI
10.1108/00438020310485967
Publisher site
See Article on Publisher Site

Abstract

Suggests that, as a service industry, education must pay attention to the quality of its "products" and its relationships with its "customers". Investigates students' perceptions of the quality of lectures offered in an institute imparting professional courses. Identifies the importance of various quality attributes and the level of student satisfaction as they relate to post-lecture intentions.

Journal

Work StudyEmerald Publishing

Published: Sep 1, 2003

Keywords: Higher education; Students; Quality; Teaching

References

  • Improving the measurement of service quality
    Brown, T.J.; Churchill, G.A.; Peter, P.J.
  • Searching for excellence in business education: an exploratory study of customer impressions of service quality
    LeBlanc, G.; Nguyen, N.
  • Modeling the relationship between perceived value, satisfaction and repurchase intentions in a business‐to‐business, services context: an empirical examination
    Patterson, P.G.; Spreng, R.A.
  • The role of outcome quality as a determinant of overall service quality in different categories of services industries: an empirical investigation
    Powpaka, S.
  • Customer‐service provider relationships: an empirical test of a model of service quality, satisfaction and relationship‐oriented outcomes
    Shemwell, D.J.; Yavas, U.; Bilgin, Z.
  • Lessons from using TQM in the classroom
    Stedinger, J.R.

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