A state government which costs less and achieves results

A state government which costs less and achieves results Three years ago, a small group of Connecticut state agency leaders got excited about the possibility of reinventing government in the image of businesses which were pursuing quality management. The leadership of these agencies believed that the existing pressures of the time demanded changes in the way government does business. A crippling recession, a budget deficit, threatened lay‐offs of state employees, and increasingly higher customer expectations called for radical change, and a number of agencies rose to the challenge. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Work Study Emerald Publishing

A state government which costs less and achieves results

Work Study, Volume 44 (3): 6 – May 1, 1995

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Publisher
Emerald Publishing
Copyright
Copyright © 1995 MCB UP Ltd. All rights reserved.
ISSN
0043-8022
DOI
10.1108/17410409510737623
Publisher site
See Article on Publisher Site

Abstract

Three years ago, a small group of Connecticut state agency leaders got excited about the possibility of reinventing government in the image of businesses which were pursuing quality management. The leadership of these agencies believed that the existing pressures of the time demanded changes in the way government does business. A crippling recession, a budget deficit, threatened lay‐offs of state employees, and increasingly higher customer expectations called for radical change, and a number of agencies rose to the challenge.

Journal

Work StudyEmerald Publishing

Published: May 1, 1995

Keywords: Government; Quality management; USA

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