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C. Ramirez, T. Loney
Baldrige Award winners identify the essential activities of a successful quality process
S. Smith
The Quality Revolution
W.E. Deming
Out of the Crisis
S.A. Browning, W.N. Shaw
Employees’ views of TQM at two Hewlett‐Packard manufacturing plants
C. Haksever
Total quality management in the small business environment
D. George
The routine involvement of senior managers in the quality improvement process
J.M. Juran
Made in USA: a renaissance in quality
A.V. Feigenbaum
Total Quality Control
J.M. Carman
Continuous quality improvement as a survival strategy: the Southern Pacific experience
V. Powers
The sweet smell of success
P.W. Durrant
TQM and the cultural changes required
J.S. Oakland, L. Porter
Cases in Total Quality Management
N. Kano
A perspective on quality activities in American firms
M. Zairi, M.A. Youssef
Benchmarking critical factors for TQM: Part I: Theory and foundation
J.D. Olian, S.L. Rynes
Making total quality work: aligning organizational processes, performance measures, and stakeholders
J.S. Oakland
Total Quality Management
B. Bertsch, R. Williams
How multinational CEOs make change programme stick
NIST
Malcolm Baldrige National Quality Award: 1994 Award Criteria
C.A. Reeves, D.A. Bednar
What prevents TQM implementation in health care organizations?
P. Crosby
Quality Is Free: The Art of Making Quality Certain
C.G. Johnston, M.J. Daniel
Customer Satisfaction through Quality. An International Perspective
L.J. Porter, A.J. Parker
Total quality management ‐ the critical success factors
G.S. Easton
The 1993 state of US total quality management: a Baldrige examiner’s perspective
D. Bertram
Getting started in total quality management
R.L. Barker
Basic improvement tools and total quality management
J. Bank
The Essence of Total Quality Management
W. Wiggenhorn
Motorola U: when training becomes an education
P.L. Townsend, J.E. Gebhardt
Quality in Action
W. Hunt, G.P. Hillman
Achieving the real culture change necessary for TQM
K.T. Krantz
How Velcro got hooked on quality
G. Binney
Making Quality Work: Lessons from Europe’s Leading Companies
P.J. Kolesar
Vision, values, milestones: Paul O’Neill starts total quality at Alcoa
R. Atkinson
Motivating people for success
EFQM
Total Quality Management: The European Model for Self‐appraisal
Represents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality gurus and writers. Such factors are considered as being conducive to the success of TQM implementation. Discusses these factors from the point of view of how and why. There appears to be little agreement on the what, so an understanding of the “processes” involved in implementation allows for the appropriate framing and objective classification of key factors for TQM implementation. Part I discusses quality factors related to: leadership; internal stakeholders’ management; policy and strategy. In all, 98 examples of best practice are referred to, to illustrate how the various critical fields of TQM have successfully been put in place.
The TQM Magazine – Emerald Publishing
Published: Aug 1, 1997
Keywords: Empowerment; Implementation; Literature; TQM
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