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A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ Part I

A review of total quality management in practice: understanding the fundamentals through examples... Represents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality gurus and writers. Such factors are considered as being conducive to the success of TQM implementation. Discusses these factors from the point of view of how and why. There appears to be little agreement on the what, so an understanding of the “processes” involved in implementation allows for the appropriate framing and objective classification of key factors for TQM implementation. Part I discusses quality factors related to: leadership; internal stakeholders’ management; policy and strategy. In all, 98 examples of best practice are referred to, to illustrate how the various critical fields of TQM have successfully been put in place. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

A review of total quality management in practice: understanding the fundamentals through examples of best practice applications ‐ Part I

The TQM Magazine , Volume 9 (4): 17 – Aug 1, 1997

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References (56)

Publisher
Emerald Publishing
Copyright
Copyright © 1997 MCB UP Ltd. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544789710181899
Publisher site
See Article on Publisher Site

Abstract

Represents a comprehensive review of the literature by discussing critical factors of TQM in key areas often stressed in implementation case studies, and supported by quality gurus and writers. Such factors are considered as being conducive to the success of TQM implementation. Discusses these factors from the point of view of how and why. There appears to be little agreement on the what, so an understanding of the “processes” involved in implementation allows for the appropriate framing and objective classification of key factors for TQM implementation. Part I discusses quality factors related to: leadership; internal stakeholders’ management; policy and strategy. In all, 98 examples of best practice are referred to, to illustrate how the various critical fields of TQM have successfully been put in place.

Journal

The TQM MagazineEmerald Publishing

Published: Aug 1, 1997

Keywords: Empowerment; Implementation; Literature; TQM

There are no references for this article.