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A review of a multiple retailer's labour turnover

A review of a multiple retailer's labour turnover There has been much research carried out into the topic of labour turnover over many years. Staff who are satisfied are more likely to stay working for a business. Research has also shown that there can be many reasons for dissatisfaction, and that they will vary in different situations. One of the main aims of this work was to carry out research into the causal effects of labour turnover at Livingston's. This was achieved in the form of a self‐completion postal questionnaire, which sought to measure staff opinions and attitudes, from a census of part‐time staff. The main drivers of turnover identified were: pay rates; lack of career development; hours of work; training; poor staff recognition; staff facilities; staffing levels; staff uniform; and communications. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Retail & Distribution Management Emerald Publishing

A review of a multiple retailer's labour turnover

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Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0959-0552
DOI
10.1108/09590550410549310
Publisher site
See Article on Publisher Site

Abstract

There has been much research carried out into the topic of labour turnover over many years. Staff who are satisfied are more likely to stay working for a business. Research has also shown that there can be many reasons for dissatisfaction, and that they will vary in different situations. One of the main aims of this work was to carry out research into the causal effects of labour turnover at Livingston's. This was achieved in the form of a self‐completion postal questionnaire, which sought to measure staff opinions and attitudes, from a census of part‐time staff. The main drivers of turnover identified were: pay rates; lack of career development; hours of work; training; poor staff recognition; staff facilities; staffing levels; staff uniform; and communications.

Journal

International Journal of Retail & Distribution Management – Emerald Publishing

Published: Sep 1, 2004

Keywords: Employee turnover; Retailers; Job satisfaction; Industrial relations

References

  • Absence and labour turnover
    ACAS