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A regional study of quality management infrastructure practices in USA and Mexico

A regional study of quality management infrastructure practices in USA and Mexico Presents the results of a study on quality management infrastructure practices and quality performance in manufacturing companies located in the North and Central regions of Mexico and the US Midwest region. Seven quality management infrastructure practices - top management support, strategic quality planning, quality information availability, employee training, supplier quality, customer focus, and quality citizenship - were assessed and compared. The research covered 372 manufacturing companies in both countries. Our findings show significant differences between the three regions. Companies located in the North region of Mexico exhibit significantly better levels of quality management infrastructure practices than companies located in the US Midwest and Central Mexico regions. Implications for decision-makers for location, outsourcing, and joint ventures are discussed. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

A regional study of quality management infrastructure practices in USA and Mexico

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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0265-671X
DOI
10.1108/02656710010336749
Publisher site
See Article on Publisher Site

Abstract

Presents the results of a study on quality management infrastructure practices and quality performance in manufacturing companies located in the North and Central regions of Mexico and the US Midwest region. Seven quality management infrastructure practices - top management support, strategic quality planning, quality information availability, employee training, supplier quality, customer focus, and quality citizenship - were assessed and compared. The research covered 372 manufacturing companies in both countries. Our findings show significant differences between the three regions. Companies located in the North region of Mexico exhibit significantly better levels of quality management infrastructure practices than companies located in the US Midwest and Central Mexico regions. Implications for decision-makers for location, outsourcing, and joint ventures are discussed.

Journal

International Journal of Quality & Reliability Management – Emerald Publishing

Published: Aug 1, 2000

Keywords: International trade; Manufacturing; Mexico; USA; Empirical studies

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