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A Race Equality Foundation Briefing Paper Better Health Briefing 2 Effective communication with service users

A Race Equality Foundation Briefing Paper Better Health Briefing 2 Effective communication with... Effective communication with service users A Race Equality Foundation Briefing Paper Better Health Briefing 2 Effective communication with service users Ghazala Mir Senior Research Fellow and Director of the Ethnicity Training Network in the Centre for Health and Social Care at the University of Leeds Key messages 1. Information about services should be available in a range of languages and format. 2. Employing staff from minority ethnic communities at all levels of an organisation increases cultural competence within it. 3. Families may need to be involved in the communication process. 4. Effective communication requires action at the institutional as well as individual level. Introduction Communication between service providers and people from minority ethnic communities has been highlighted as significant in many studies on inequalities in health and social care. National policies relating to health inequalities and to patient choice also emphasise a need for effective communication between professionals and service users (Department of Health, 2001; 2002). Achieving this policy aim requires an understanding that expectations and assumptions, which are rooted in values and beliefs, play an important role in the communication process (Lago & Thompson, 1996). The evidence shows that poor levels of communication have a negative effect on http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Ethnicity and Inequalities in Health and Social Care Emerald Publishing

A Race Equality Foundation Briefing Paper Better Health Briefing 2 Effective communication with service users

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
1757-0980
DOI
10.1108/17570980200800012
Publisher site
See Article on Publisher Site

Abstract

Effective communication with service users A Race Equality Foundation Briefing Paper Better Health Briefing 2 Effective communication with service users Ghazala Mir Senior Research Fellow and Director of the Ethnicity Training Network in the Centre for Health and Social Care at the University of Leeds Key messages 1. Information about services should be available in a range of languages and format. 2. Employing staff from minority ethnic communities at all levels of an organisation increases cultural competence within it. 3. Families may need to be involved in the communication process. 4. Effective communication requires action at the institutional as well as individual level. Introduction Communication between service providers and people from minority ethnic communities has been highlighted as significant in many studies on inequalities in health and social care. National policies relating to health inequalities and to patient choice also emphasise a need for effective communication between professionals and service users (Department of Health, 2001; 2002). Achieving this policy aim requires an understanding that expectations and assumptions, which are rooted in values and beliefs, play an important role in the communication process (Lago & Thompson, 1996). The evidence shows that poor levels of communication have a negative effect on

Journal

Ethnicity and Inequalities in Health and Social CareEmerald Publishing

Published: Jun 1, 2008

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