Presents the findings concerning a search for an objective way of assessing the quality of commercially‐available, multi‐criteria decision support software. As hardware prices continue to decline, consumers are spending relatively large sums of money on software. There is a powerful need for decision makers to justify these cash outlays based on the impact on the quality of the decisions made using multi‐criteria tools. After a thorough literary search for such an assessment uncovered the lack of field‐tested assessment batteries, develops an evaluation tool and undertakes an experiment to gain insight on the performance of this evaluation tool.
Benchmarking for Quality Management & Technology – Emerald Publishing
Published: Dec 1, 1996
Keywords: Computer software; Decision‐support systems; Management information systems; Quality
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