A quality assessment instrument for multi‐criteria decision support software

A quality assessment instrument for multi‐criteria decision support software Presents the findings concerning a search for an objective way of assessing the quality of commercially‐available, multi‐criteria decision support software. As hardware prices continue to decline, consumers are spending relatively large sums of money on software. There is a powerful need for decision makers to justify these cash outlays based on the impact on the quality of the decisions made using multi‐criteria tools. After a thorough literary search for such an assessment uncovered the lack of field‐tested assessment batteries, develops an evaluation tool and undertakes an experiment to gain insight on the performance of this evaluation tool. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Benchmarking for Quality Management & Technology Emerald Publishing

A quality assessment instrument for multi‐criteria decision support software

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Publisher
Emerald Publishing
Copyright
Copyright © 1996 MCB UP Ltd. All rights reserved.
ISSN
1351-3036
DOI
10.1108/14635779610153336
Publisher site
See Article on Publisher Site

Abstract

Presents the findings concerning a search for an objective way of assessing the quality of commercially‐available, multi‐criteria decision support software. As hardware prices continue to decline, consumers are spending relatively large sums of money on software. There is a powerful need for decision makers to justify these cash outlays based on the impact on the quality of the decisions made using multi‐criteria tools. After a thorough literary search for such an assessment uncovered the lack of field‐tested assessment batteries, develops an evaluation tool and undertakes an experiment to gain insight on the performance of this evaluation tool.

Journal

Benchmarking for Quality Management & TechnologyEmerald Publishing

Published: Dec 1, 1996

Keywords: Computer software; Decision‐support systems; Management information systems; Quality

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