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A proposed methodology for evaluating the quality of performance management systems

A proposed methodology for evaluating the quality of performance management systems PurposeThe purpose of this paper is to develop a methodology for evaluating the quality of an organization’s performance management system.Design/methodology/approachThe paper presents a theoretical development based in extant literature, using a field study to illustrate the application of the methodology in assessing the quality of the performance management system of the case company.FindingsThe study presents performance management systems as a network of interconnected elements instead of elements that follow a lineal sequence. The more consistently aligned the elements of this network, the more likely it is to be able to influence behaviours and decisions in desirable ways.Research limitations/implicationsThe development requires its use by practitioners and researchers assessing the performance management systems of organizations to assess further implications. It stresses the need to differentiate the purpose of performance management systems from the objectives of the organization.Practical implicationsThe tentative application of the methodology suggests that it provides a helpful tool for practitioners and researchers to assess the functionality of systems in place and to identify opportunities for improvement.Originality/valueThe methodology overcomes the two limitations of previous studies. First, it uses a holistic approach and does not focus on specific tools; second, it assesses the quality of the system, not from future company results that might be influenced by other variables, but from the consistency and alignment of the elements of the system. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Pacific Accounting Review Emerald Publishing

A proposed methodology for evaluating the quality of performance management systems

Sales, Xavier
Pacific Accounting Review , Volume 31 (3): 18 – Aug 5, 2019
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References (60)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0114-0582
DOI
10.1108/PAR-03-2018-0019
Publisher site
See Article on Publisher Site

Abstract

PurposeThe purpose of this paper is to develop a methodology for evaluating the quality of an organization’s performance management system.Design/methodology/approachThe paper presents a theoretical development based in extant literature, using a field study to illustrate the application of the methodology in assessing the quality of the performance management system of the case company.FindingsThe study presents performance management systems as a network of interconnected elements instead of elements that follow a lineal sequence. The more consistently aligned the elements of this network, the more likely it is to be able to influence behaviours and decisions in desirable ways.Research limitations/implicationsThe development requires its use by practitioners and researchers assessing the performance management systems of organizations to assess further implications. It stresses the need to differentiate the purpose of performance management systems from the objectives of the organization.Practical implicationsThe tentative application of the methodology suggests that it provides a helpful tool for practitioners and researchers to assess the functionality of systems in place and to identify opportunities for improvement.Originality/valueThe methodology overcomes the two limitations of previous studies. First, it uses a holistic approach and does not focus on specific tools; second, it assesses the quality of the system, not from future company results that might be influenced by other variables, but from the consistency and alignment of the elements of the system.

Journal

Pacific Accounting Review – Emerald Publishing

Published: Aug 5, 2019

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