A phenomenological perspective on clinical communication and interaction The case of electronic health records

A phenomenological perspective on clinical communication and interaction The case of electronic... Purpose – The purpose of this paper is to investigate how people communicate in organisations. Design/methodology/approach – The approach in doing this is based on two pillars. One being a philosophical phenomenological approach dealing mainly ethical questions concerning communication and interaction in designing and implementing electronic health records (EHR). The other is videoobservation of work procedures in hospitals because appropriate for unveiling tacit knowledge in an organisation. Findings – The paper discusses the inappropriate design and implementation of actual EHR's in the Danish hospital system. Where the technology is based on hierarchical and economic structured managerialist thinking and doing, that eliminates the everyday knowledge of nursing staff and the patient. Originality/value – The value of this paper that it lays forward the inappropriate paradigmatic thinking of hospital systems concerning communication and interaction in designing and implementing EHRs. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Information, Communication and Ethics in Society Emerald Publishing

A phenomenological perspective on clinical communication and interaction The case of electronic health records

Loading next page...
 
/lp/emerald-publishing/a-phenomenological-perspective-on-clinical-communication-and-D7T9ST0yv9
Publisher
Emerald Publishing
Copyright
Copyright © 2007 Emerald Group Publishing Limited. All rights reserved.
ISSN
1477-996X
DOI
10.1108/14779960710822665
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to investigate how people communicate in organisations. Design/methodology/approach – The approach in doing this is based on two pillars. One being a philosophical phenomenological approach dealing mainly ethical questions concerning communication and interaction in designing and implementing electronic health records (EHR). The other is videoobservation of work procedures in hospitals because appropriate for unveiling tacit knowledge in an organisation. Findings – The paper discusses the inappropriate design and implementation of actual EHR's in the Danish hospital system. Where the technology is based on hierarchical and economic structured managerialist thinking and doing, that eliminates the everyday knowledge of nursing staff and the patient. Originality/value – The value of this paper that it lays forward the inappropriate paradigmatic thinking of hospital systems concerning communication and interaction in designing and implementing EHRs.

Journal

Journal of Information, Communication and Ethics in SocietyEmerald Publishing

Published: Aug 22, 2007

Keywords: Communication; Phenomenology; Ethics; Customer records; Hospitals; Denmark

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month