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A perspective on client productivity in business‐to‐business consulting services

A perspective on client productivity in business‐to‐business consulting services Focuses on the client in a management consulting relationship. Argues that any measure of service productivity must include some component that focues on the client side of the service encounter. Client productivity – measurement and structure – requires more attention and research into the stage/backstage issues. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Service Industry Management Emerald Publishing

A perspective on client productivity in business‐to‐business consulting services

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Publisher
Emerald Publishing
Copyright
Copyright © 2001 MCB UP Ltd. All rights reserved.
ISSN
0956-4233
DOI
10.1108/09564230110387515
Publisher site
See Article on Publisher Site

Abstract

Focuses on the client in a management consulting relationship. Argues that any measure of service productivity must include some component that focues on the client side of the service encounter. Client productivity – measurement and structure – requires more attention and research into the stage/backstage issues.

Journal

International Journal of Service Industry ManagementEmerald Publishing

Published: May 1, 2001

Keywords: Service levels; Service quality; Management consultants

References