Purpose – The purpose of this paper is to explore the viewpoint that college students serve the same function as customers purchasing products from corporations. Design/methodology/approach – This paper gives comparisons and differences between the process of students learning through higher education and the process of customers buying a consumer good. Findings – This paper recommends that while similarities exist between students and consumers, a more robust view should be maintained and communicated as a means of preserving the true nature of the academic enterprise above and beyond simple consumer activity. Originality/value – This paper presents a clear acknowledgment that while all students consume knowledge, they are also all held to the expectation to return new knowledge. This reciprocity is not part of the ordinary consumer interchange.
The Bottom Line: Managing Library Finances – Emerald Publishing
Published: Aug 23, 2011
Keywords: Customers; Students; Colleges; Libraries; Finance; Product