Access the full text.
Sign up today, get DeepDyve free for 14 days.
A. Goulding (2009)
Editorial: Credit Crunch: the Impact On LibrariesJ. Libr. Inf. Sci., 41
G. Banou, Petros Kostagiolas (2007)
Managing Expectations for Open Access in Greece: Perceptions from the Publishers and Academic Libraries
P. Georgiou, F. Papadatou
Open access in Greece
Nana Turk (2007)
Building a culture of quality assurance in the libraries of the University of LjubljanaNew Library World, 108
O.G. Garratt
ISO 9001: 2000 and change management
Winnie Chim (2007)
The quest for excellence: one library's experienceLibrary Management, 28
Tamar Sadeh (2007)
Time for a change: new approaches for a new generation of library usersNew Library World, 108
K. Gotzamani, G. Tsiotras (2001)
An empirical study of the ISO 9000 standards’ contribution towards total quality managementInternational Journal of Operations & Production Management, 21
(2004)
The Importance of Marketing and Total Quality Management in Libraries
P. Brophy (2008)
Telling the story: Qualitative approaches to measuring the performance of emerging library servicesPerformance Measurement and Metrics, 9
K. Gotzamani, G. Tsiotras (2002)
The true motives behind ISO 9000 certification: Their effect on the overall certification benefits and long term contribution towards TQMInternational Journal of Quality & Reliability Management, 19
Anna Koulikourdi (2008)
Library services for people with disabilities in GreeceLibrary Review, 57
ALA
The State of America's Libraries
Valéria Valls, Waldomiro Vergueiro (2006)
Quality management on information services according to ISO 9000New Library World, 107
J. Crawford (2003)
Reviewing a programme of evaluation in an academic library: the case of Glasgow Caledonian UniversityPerformance Measurement and Metrics, 4
Michael Harris, H. Harrington (2000)
Service Quality in the Knowledge Age: Huge Opportunities for the TWENTY‐FIRST CenturyMeasuring Business Excellence, 4
K. Kaur, P. Mohamad, S. George (2006)
Quality management service at the University of Malaya LibraryLibrary Management, 27
R. Poll (2008)
Ten years after: Measuring Quality revisedPerformance Measurement and Metrics, 9
J. Rowley (2005)
Making sense of the quality maze: perspectives for public and academic librariesLibrary Management, 26
C. Sheffer
Escape from bad times
A. Goulding
Credit crunch: the impact on libraries
Yoshinori Satoh, Haruki Nagata, P. Kytömäki, S. Gerrard (2005)
Evaluation of the university library service quality: analysis through focus group interviewsPerformance Measurement and Metrics, 6
Núria Balagué, J. Saarti (2009)
Benchmarking quality systems in two European academic librariesLibrary Management, 30
A. Parasuraman, V. Zeithaml, L. Berry (1988)
SERVQUAL: A multiple-item scale for measuring consumer perceptions of service quality.Journal of Retailing, 64
F.Ch. Tsimpoglou (2004)
The interlibrary loan network in Greece : a model that survives in the digital eraInterlending & Document Supply, 32
P.A. Kostagiolas, C. Banou, E.‐M. Laskari
Strategic planning and management for the Greek central libraries
Tamar Sadeh (2008)
User experience in the library: a case studyNew Library World, 109
L. Sacchetti (2007)
ISO quality as a driver of continuous improvementPerformance Measurement and Metrics, 8
Ann-Christin Persson, Martha Kyrillidou (2006)
The new library user in Sweden: A LibQUAL+™ study at Lund UniversityPerformance Measurement and Metrics, 7
A. Mostad‐Jensen
The impact of economic recession on libraries: a past, present and future view
E. Prentaki
Quality management system in Library of Technical University of Crete
B. Snoj, Zdenka Petermanec (2001)
Let users judge the quality of faculty library servicesNew Library World, 102
P. Georgiou, K. Synelli
Planning a quality assurance system EN ISO 9001:2000 for a Greek academic library
P. Ephraim (2003)
The greening of librariesLibrary Management, 24
Haruki Nagata, Yoshinori Satoh, S. Gerrard, P. Kytömäki (2004)
The dimensions that construct the evaluation of service quality in academic librariesPerformance Measurement and Metrics, 5
Petros Kostagiolas, Anastasia Margiola, S. Zimeras (2010)
Approaches to and Perceptions for Quality: Empirical Evidence for the Public Libraries in Greece
Aphrodite Malliari, Mersini Moreleli‐Cacouris, Konstantinos Kapsalis (2010)
Usage patterns in a Greek academic library cataloguePerformance Measurement and Metrics, 11
Lidia Derfert-Wolf, M. Górski, Marzena Marcinek (2005)
Quality of academic libraries - funding bodies, librarians and users perspective: a common project of Polish research libraries on comparable measures
S.A.D. Barbêdo, J.B. Turrioni
Sistema de Gestão da Qualidade e um modelo de integração estrutural em bibliotecas: análise comparativa em dois estudos de caso
A.I. Fontana, A. Sardelli
Managing quality in a national library: the case of the national central library of Florence, Italy
J. Sumsion (2002)
ISO 2789: what’s new in and around the revision?Performance Measurement and Metrics, 3
Petros Kostagiolas, Maria Korkidi (2008)
Strategic planning for municipal libraries in GreeceNew Library World, 109
J. Davies (1997)
Managing information about people: data protection issues for academic library managersLibrary Management, 18
ALA
Public library use and economic hard times: analysis of recent data
A. Papazoglou, Eva Semertzaki (2001)
Changes and developments in Greek librariesElectron. Libr., 19
Emma Lilley (2000)
The relationship between expectations and the public's perceptions of public library services
W. Walters (2003)
Expertise and evidence in the assessment of library service qualityPerformance Measurement and Metrics, 4
T.J. Stiles
Rescuing the stacks
K. Tsekouras, Efthalia Dimara, D. Skuras (2002)
Adoption of a quality assurance scheme and its effect on firm performance: A study of Greek firms implementing ISO 9000Total Quality Management, 13
E. Lilley, B. Usherwood
Wanting it all: the relationship between expectations and the public's perceptions of public library services
S. Kaane (2006)
Marketing reference and information services in libraries: a staff competences framework.
Petros Kostagiolas, Christina Banou, Evangelia-Maria Laskari (2009)
Strategic planning and management for the public librariesLibrary Management, 30
Petros Kostagiolas, M. Kitsiou (2008)
Issues and perceptions for ISO 9000 implementation in Greek academic librariesLibrary Management, 29
ALA
Libraries and the economy
Anne Mostad-Jensen (2009)
The Impact of Economic Recessions on Libraries: A Past, Present, and Future View From MinnesotaLibreas : Library Ideas, 5
Robert Davies (2006)
CALIMERA: “mobilising local cultural institutions” for citizensNew Library World, 107
A. Katsirikou
Libraries future through co‐operations
Charles Seavey (2003)
The American public library during the Great DepressionLibrary Review, 52
A. Lagodimos, K. Dervitsiotis, S. Kirkagaslis (2005)
The penetration of ISO 9000 Certification in Greek IndustriesTotal Quality Management & Business Excellence, 16
A. Malliari, M. Moreleli‐Cacouris, K. Kapsalis
Usage patterns in a Greek academic library catalogue: a follow‐up study
K.D. Gotzamani, G.D. Tsiotras
The true motives behind ISO 9000 certification
Christine Rooney‐Browne (2009)
Rising to the challenge: a look at the role of public libraries in times of recessionLibrary Review, 58
A. Parasuraman (2004)
Assessing and improving service performancefor maximum impact: insights from a two‐decade‐long research journeyPerformance Measurement and Metrics, 5
ALA
Slow economy fuels surge in library visits
Purpose – Libraries in Greece are mostly financed by public sources, with private funding covering only a very small proportion of their budget. The deteriorating, slowly growing economic environment in Greece places additional pressure on the already understaffed and underfinanced public libraries. This paper aims at demonstrating that the tough economic conditions may provide a setting for innovation and quality enhancement which may lead in turn to a corresponding growth in the library sector. Design/methodology/approach – A qualitative analysis is conducted in order to identify the potential of a novel management response model as a pathway for library survival within the fierce economic crisis. Findings – Specific suggestions are made for the management of public libraries, future policies and trends in the lines of learning/education/training services; social/economic development services; electronic government and citizen participation in public affairs services; cultural identity and social cohesion services; and social inclusion services. Practical/implications – It is ascertained that public libraries in Greece may have an opportunity for change and innovation as a result of the current economic situation. Furthermore, it is believed that active involvement, quality, innovation and self‐finance can serve as important tools for the development of public libraries and their positive contribution and productive role into the Greek socioeconomic environment. Originality/value – This is the only available work providing an overall management approach for public libraries within a current economic crisis such as the one in Greece.
Library Review – Emerald Publishing
Published: Jun 28, 2011
Keywords: Public library; Management; Economic crisis; Quality; Innovation; Greece
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.