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A kneejerk reaction

A kneejerk reaction Discusses the initiation of change in response to tighter competition, shorter leadtimes, and increasingly sophisticated customers, concentrating on the creation of a clearly focused and effectively driven process. Details the importance of good data to company leaders in focusing, supporting and maintaining change and in retaining the future. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Managing Service Quality Emerald Publishing

A kneejerk reaction

Managing Service Quality , Volume 2 (3): 2 – Mar 1, 1992

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Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0960-4529
DOI
10.1108/09604529210029281
Publisher site
See Article on Publisher Site

Abstract

Discusses the initiation of change in response to tighter competition, shorter leadtimes, and increasingly sophisticated customers, concentrating on the creation of a clearly focused and effectively driven process. Details the importance of good data to company leaders in focusing, supporting and maintaining change and in retaining the future.

Journal

Managing Service QualityEmerald Publishing

Published: Mar 1, 1992

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