Attempts to draw out the salient factors at work during the late1970s and 1980s that led to success, initially, in the retail sector,but ultimately to the failure of the company in 1990. Charts thesuccesses the first retailer in Europe to introduce a comprehensiveEPoS system the companys expansion one of the first retailers toembrace the concept of lifestyle retailing the introduction of its ownstylecard for customer credit and product and market development,including ownlabels. Bad management decisions produced internalconflicts in stores especially where three trading formats operated inone store increased use of concessions within other storesacquisition bids by other companies. Profits fell, stores were closedand staff redundancies occurred finally resulting in the company goinginto receivership.
International Journal of Retail & Distribution Management – Emerald Publishing
Published: Mar 1, 1993