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A framework for the impact of IT on organizational performance

A framework for the impact of IT on organizational performance Purpose – Despite the constant stream of research investigating information technology (IT) business value, IT capabilities, and competitive advantage, researchers are calling for a more coherent understanding of the firm‐level impacts of IT, and how those firm‐level impacts can be measured. The purpose of this study is to investigate the multitude of organization‐level studies of the impact of IT. Design/methodology/approach – Meta‐analysis of IS literature from 2001‐2009. Findings – The findings are synthesized into an overarching framework of the impact of IT at the organization level. The framework categorizes measures of the impact of IT into productivity, profitability, and intangible benefits, while the antecedents of IT impact are categorized into IT resources, IT capabilities, IT/business alignment and external factors. Originality/value – The research framework proposed provides a comprehensive snapshot of IS studies on organizational performance. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Business Process Management Journal Emerald Publishing

A framework for the impact of IT on organizational performance

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Publisher
Emerald Publishing
Copyright
Copyright © 2011 Emerald Group Publishing Limited. All rights reserved.
ISSN
1463-7154
DOI
10.1108/14637151111166213
Publisher site
See Article on Publisher Site

Abstract

Purpose – Despite the constant stream of research investigating information technology (IT) business value, IT capabilities, and competitive advantage, researchers are calling for a more coherent understanding of the firm‐level impacts of IT, and how those firm‐level impacts can be measured. The purpose of this study is to investigate the multitude of organization‐level studies of the impact of IT. Design/methodology/approach – Meta‐analysis of IS literature from 2001‐2009. Findings – The findings are synthesized into an overarching framework of the impact of IT at the organization level. The framework categorizes measures of the impact of IT into productivity, profitability, and intangible benefits, while the antecedents of IT impact are categorized into IT resources, IT capabilities, IT/business alignment and external factors. Originality/value – The research framework proposed provides a comprehensive snapshot of IS studies on organizational performance.

Journal

Business Process Management JournalEmerald Publishing

Published: Sep 13, 2011

Keywords: IT business value; Organizational impact; Productivity rate; Profitability; Financial performance; Meta‐analysis; Information technology

References