Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You and Your Team.

Learn More →

A Customer's Definition of Quality

A Customer's Definition of Quality What's the best way to get close to the customer One company has developed a customer feedback system to drive product design, sales, service, and support functions in order to ensure better customer responsiveness. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Business Strategy Emerald Publishing

A Customer's Definition of Quality

Journal of Business Strategy , Volume 13 (1): 4 – Jan 1, 1992

Loading next page...
 
/lp/emerald-publishing/a-customer-s-definition-of-quality-YMmOO9jla7
Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0275-6668
DOI
10.1108/eb039461
Publisher site
See Article on Publisher Site

Abstract

What's the best way to get close to the customer One company has developed a customer feedback system to drive product design, sales, service, and support functions in order to ensure better customer responsiveness.

Journal

Journal of Business StrategyEmerald Publishing

Published: Jan 1, 1992

There are no references for this article.