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A cultural perspective on knowledge management: the success story of Sarkuysan company

A cultural perspective on knowledge management: the success story of Sarkuysan company Purpose – The purpose of this paper is to demonstrate how effective knowledge management practices combined with a unique corporate culture have enabled the company Sarkuysan to cope with the challenges it has faced throughout the years and made it an extremely successful company. Design/methodology/approach – A company case was chosen to explain the influences of cultural determinants on the success of knowledge management. This objective was achieved by conducting several interviews with the top managers of the company. Findings – The findings of the article are, that effective knowledge management practices combined with a unique corporate culture can enable companies to instill a lasting knowledge management culture. Research limitations/implications – The article is based on a case study, which limits the possibility of making general conclusions. Whereas many studies discuss knowledge management primarily as an IT problem, this study focuses on the topic as a cultural issue. Practical implications – Most current literature on knowledge management deals with multinational companies with Western management structures. This article describes how knowledge management is applied in an emerging market context, which does not necessarily share the culture, structures and ideals of the organizations on which current theories are based. Originality/value – This article focuses on the concept of knowledge as a cultural issue, rather than a problem that can be solved by sophisticated information technology infrastructures. The paper deals with a firm from an emerging market/country, i.e. Turkey. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Knowledge Management Emerald Publishing

A cultural perspective on knowledge management: the success story of Sarkuysan company

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Publisher
Emerald Publishing
Copyright
Copyright © 2008 Emerald Group Publishing Limited. All rights reserved.
ISSN
1367-3270
DOI
10.1108/13673270810859578
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to demonstrate how effective knowledge management practices combined with a unique corporate culture have enabled the company Sarkuysan to cope with the challenges it has faced throughout the years and made it an extremely successful company. Design/methodology/approach – A company case was chosen to explain the influences of cultural determinants on the success of knowledge management. This objective was achieved by conducting several interviews with the top managers of the company. Findings – The findings of the article are, that effective knowledge management practices combined with a unique corporate culture can enable companies to instill a lasting knowledge management culture. Research limitations/implications – The article is based on a case study, which limits the possibility of making general conclusions. Whereas many studies discuss knowledge management primarily as an IT problem, this study focuses on the topic as a cultural issue. Practical implications – Most current literature on knowledge management deals with multinational companies with Western management structures. This article describes how knowledge management is applied in an emerging market context, which does not necessarily share the culture, structures and ideals of the organizations on which current theories are based. Originality/value – This article focuses on the concept of knowledge as a cultural issue, rather than a problem that can be solved by sophisticated information technology infrastructures. The paper deals with a firm from an emerging market/country, i.e. Turkey.

Journal

Journal of Knowledge ManagementEmerald Publishing

Published: Apr 4, 2008

Keywords: Companies; Knowledge management; Business continuity; Storytelling; Turkey

References