Based on the collectivismindividualism structure, the present study compared organizational conflict management behaviors between Korea a collectivistic culture and the U.S. an individualistic culture. Employing a threeway factorial design Culture type x Relational distance x Power relationship, the present study registered robust effects of culture type in determining one's organizational conflict management behaviors. Specifically, Koreans are found to be extensive users of solutionorientation strategies, while Americans prefer to use either nonconfrontation or control strategies in dealing with organizational conflicts. Moreover, the data also indicated that Koreans are more sensitive in exercising power when facing conflicts with subordinates in the organization. On the other hand, the effect of relational distance ingroup vs. outgroup in determining one's choice of organizational conflict management styles is found to be minimal. Implications of present findings for future intercultural communication research are also discussed.
International Journal of Conflict Management – Emerald Publishing
Published: Mar 1, 1991
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