Purpose – This paper aims to develop an overarching basis to consider issues of quality in higher education. Design/methodology/approach – An attempt is made to synthesise different approaches to management in higher education. Findings – The article concludes that it is possible to synthesise a model, based on existing literature, to uniquely address higher education. Research limitations/implications – The model developed is a conceptual one as emphasised by the title. Originality/value – Provides a thought framework for addressing the quality issues in higher education.
International Journal of Educational Management – Emerald Publishing
Published: Apr 3, 2007
Keywords: Quality; Total quality management; Quality management; Higher education
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