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A conceptual model for the successful deployment of Lean Six Sigma

A conceptual model for the successful deployment of Lean Six Sigma Purpose – The purpose of this paper is to examine the relationship between the successful deployment of Lean Six Sigma and a number of key explanatory variables that essentially comprise the competence of the organization, the competence of the deployment facilitator and the competence of the project leaders. Design/methodology/approach – The preliminary fieldwork involved interviews with two senior Master Black Belts; then, combined with the results of a literature review, the authors develop a conceptual model. A number of hypotheses are developed and the procedures involved in empirically testing these hypotheses are briefly explained. Findings – Technical and interpersonal attributes of Black Belts and Master Black Belts are identified as well as the factors for success in deploying Lean Six Sigma. These factors relate to: leadership, communication, behavior and awareness of Six Sigma; policies, culture and organizational support and strategy; education, training and competency of the Six Sigma experts; project improvement teams and project management; and performance evaluations based on quality criteria, information systems, data and measurement. Originality/value – The paper produces a predictive model for the successful deployment of a continuous improvement program such as Lean Six Sigma. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

A conceptual model for the successful deployment of Lean Six Sigma

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References (55)

Publisher
Emerald Publishing
Copyright
Copyright © 2012 Emerald Group Publishing Limited. All rights reserved.
ISSN
0265-671X
DOI
10.1108/02656711211190873
Publisher site
See Article on Publisher Site

Abstract

Purpose – The purpose of this paper is to examine the relationship between the successful deployment of Lean Six Sigma and a number of key explanatory variables that essentially comprise the competence of the organization, the competence of the deployment facilitator and the competence of the project leaders. Design/methodology/approach – The preliminary fieldwork involved interviews with two senior Master Black Belts; then, combined with the results of a literature review, the authors develop a conceptual model. A number of hypotheses are developed and the procedures involved in empirically testing these hypotheses are briefly explained. Findings – Technical and interpersonal attributes of Black Belts and Master Black Belts are identified as well as the factors for success in deploying Lean Six Sigma. These factors relate to: leadership, communication, behavior and awareness of Six Sigma; policies, culture and organizational support and strategy; education, training and competency of the Six Sigma experts; project improvement teams and project management; and performance evaluations based on quality criteria, information systems, data and measurement. Originality/value – The paper produces a predictive model for the successful deployment of a continuous improvement program such as Lean Six Sigma.

Journal

International Journal of Quality & Reliability Management – Emerald Publishing

Published: Jan 6, 2012

Keywords: Six Sigma; Lean production; Lean Six Sigma; Master Black Belt; Black Belt; Competences; Critical success factors; Total quality management

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