A conceptual model for quality integrated management in small and medium size enterprises

A conceptual model for quality integrated management in small and medium size enterprises In the literature, numerous quality models or approaches are suggested for small and medium size enterprises (SMEs), but there is little or no evidence to support the success or otherwise of these models as they apply to SMEs. The validity of quality methods in SMEs is central to growing debate amongst SME owners/operators/managers, quality professionals, SME customers and SME stakeholders. This paper uses this debate and the lack of conclusive evidence on the application of quality methods in SMEs to provide a conceptual model. A number of dimensions (core, structural, fundamental, sustainability, integrative and external dimensions) of SMEs are integrated to form the conceptual model. Through this model, the validity of quality methods can be tested and meaningful interpretations of the application of quality methods can be used by all interest groups – such as SME owners/ operators/managers, quality professionals and other SME stakeholders. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

A conceptual model for quality integrated management in small and medium size enterprises

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Publisher
Emerald Publishing
Copyright
Copyright © 1999 MCB UP Ltd. All rights reserved.
ISSN
0265-671X
DOI
10.1108/02656719910286215
Publisher site
See Article on Publisher Site

Abstract

In the literature, numerous quality models or approaches are suggested for small and medium size enterprises (SMEs), but there is little or no evidence to support the success or otherwise of these models as they apply to SMEs. The validity of quality methods in SMEs is central to growing debate amongst SME owners/operators/managers, quality professionals, SME customers and SME stakeholders. This paper uses this debate and the lack of conclusive evidence on the application of quality methods in SMEs to provide a conceptual model. A number of dimensions (core, structural, fundamental, sustainability, integrative and external dimensions) of SMEs are integrated to form the conceptual model. Through this model, the validity of quality methods can be tested and meaningful interpretations of the application of quality methods can be used by all interest groups – such as SME owners/ operators/managers, quality professionals and other SME stakeholders.

Journal

International Journal of Quality & Reliability ManagementEmerald Publishing

Published: Oct 1, 1999

Keywords: Quality; Integration; Methodology; Small‐to‐medium‐sized enterprises; Australia

References

  • Total quality management in SMEs
    Ghobadian, A; Gallear, D.N
  • The diffusion of quality in Australian manufacturing
    Mandal, P.; Shah, K.; Love, P.E.D.; Li, H
  • The business value of quality management systems certification: evidence from Australia and New Zealand
    Terziovski, M; Samson, D; Dow, D

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