A conceptual framework for deployment of strategy-related continuous improvements

A conceptual framework for deployment of strategy-related continuous improvements This paper presents a conceptual framework for managing the process of systematically deriving improvement actions from customer expectations and strategic decisions through business processes, and prioritising improvement actions that will most contribute to strategic objectives. It proposes the use of management practices and concepts such as business process mapping, performance measurement and benchmarking. After some introductory theoretical background, the proposed framework and a set of steps to guide the implementation of such an approach are presented and detailed. Finally, a case study is presented to illustrate the validity of such an approach and some considerations are made based on the potential benefits and limitations of this proposal. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The TQM Magazine Emerald Publishing

A conceptual framework for deployment of strategy-related continuous improvements

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Publisher
Emerald Publishing
Copyright
Copyright © 2000 MCB UP Ltd. All rights reserved.
ISSN
0954-478X
DOI
10.1108/09544780010341950
Publisher site
See Article on Publisher Site

Abstract

This paper presents a conceptual framework for managing the process of systematically deriving improvement actions from customer expectations and strategic decisions through business processes, and prioritising improvement actions that will most contribute to strategic objectives. It proposes the use of management practices and concepts such as business process mapping, performance measurement and benchmarking. After some introductory theoretical background, the proposed framework and a set of steps to guide the implementation of such an approach are presented and detailed. Finally, a case study is presented to illustrate the validity of such an approach and some considerations are made based on the potential benefits and limitations of this proposal.

Journal

The TQM MagazineEmerald Publishing

Published: Oct 1, 2000

Keywords: Kaizen; Performance measurement; Process management; Quality function deployment

References

  • Using quality function deployment in manufacturing strategic planning
    Crow, J.T; Cheng, C.C.
  • An integrated dynamic performance measurement system for improving manufacturing competitiveness
    Ghalayini, A.M; Noble, J.S; Crowe, T.J
  • Designing performance measures: a structured approach
    Neely, A

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