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Managing Quality: The Strategic and Competitive Edge
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2000 MCB UP Ltd. All rights reserved.
- ISSN
- 0954-478X
- DOI
- 10.1108/09544780010318370
- Publisher site
- See Article on Publisher Site
Abstract
Continuous improvement (CI) is a process used by manufacturing firms to improve quality, reduce lead times, reduce price, and improve delivery reliability. A survey of firms in Australia was conducted to determine the main motives for implementing CI and the focus of CI activities. This article will examine the responses of firms using CI. However, not all firms surveyed were at the same stage of development in their use of CI. While some firms were using CI across all aspects of their business and regarded CI as second nature most firms were in the early stages of development of CI using it primarily in the manufacturing function at the operator level. This article reports on the experiences of mature firms, so providing useful guidance for developing firms seeking to learn from the experience of mature CI.
Journal
The TQM Magazine – Emerald Publishing
Published: Apr 1, 2000
Keywords: Continuous improvement; Manufacturing; Australia; Development; Kaizen