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A community-based strategy for department stores

A community-based strategy for department stores Over the years, department stores have dealt with unique challenges, including massive changes in city and then suburban landscapes and shopping patterns, shifts in consumer preferences, and, more recently, electronic commerce. The purpose of this paper is to discuss additional community-oriented marketing approaches for department stores.Design/methodology/approachThe approach looks at the role of traditional department stores in communities and their economic impact and uses ideas from a variety of community-based mobile services, including medical, food and library outreach.FindingsThe findings are that the importance of physical retailers such as department stores to a community deserves further consideration by civic and business leaders and that a variety of services and products have been successfully marketed in communities through additional approaches such as mobile units.Social implicationsThe approaches presented could enhance community development.Originality/valueWhile department stores have held distinctive places in many cities, these enterprises lack the type of regional fan base that advocates actively for other kinds of industries. A community-oriented marketing approach for department stores is discussed, with ideas for future research that could build on these stores’ special brand attributes and on their contributions to the viability of an area. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png American Journal of Business Emerald Publishing

A community-based strategy for department stores

Friedman, Susan Krug
American Journal of Business , Volume 34 (3/4): 16 – Nov 5, 2019
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Publisher
Emerald Publishing
Copyright
© Emerald Publishing Limited
ISSN
1935-5181
DOI
10.1108/ajb-05-2018-0025
Publisher site
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Abstract

Over the years, department stores have dealt with unique challenges, including massive changes in city and then suburban landscapes and shopping patterns, shifts in consumer preferences, and, more recently, electronic commerce. The purpose of this paper is to discuss additional community-oriented marketing approaches for department stores.Design/methodology/approachThe approach looks at the role of traditional department stores in communities and their economic impact and uses ideas from a variety of community-based mobile services, including medical, food and library outreach.FindingsThe findings are that the importance of physical retailers such as department stores to a community deserves further consideration by civic and business leaders and that a variety of services and products have been successfully marketed in communities through additional approaches such as mobile units.Social implicationsThe approaches presented could enhance community development.Originality/valueWhile department stores have held distinctive places in many cities, these enterprises lack the type of regional fan base that advocates actively for other kinds of industries. A community-oriented marketing approach for department stores is discussed, with ideas for future research that could build on these stores’ special brand attributes and on their contributions to the viability of an area.

Journal

American Journal of Business – Emerald Publishing

Published: Nov 5, 2019

Keywords: Department stores; Marketing; Community development; Mobile stores; Channels

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