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A case study assessment of performance measurement in distribution centers

A case study assessment of performance measurement in distribution centers Managing supply‐chain operations is critical to any company’s ability to compete effectively. Success in today’s markets depends on the ability to balance a stream of products and processes to stay competitive. Companies are constantly evaluating every area of operations to ensure that productivity and cost objectives are realistic and attainable. Research has been carried out to investigate the measurement systems used in today’s distribution centers. Five distribution centers in the Pacific Northwest were selected for this study. The characteristics of these five distribution centers and their measurement systems are discussed in this paper. A cross‐case analysis is provided, which gives a view of a typical measurement system used in today’s distribution centers. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial Management & Data Systems Emerald Publishing

A case study assessment of performance measurement in distribution centers

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Publisher
Emerald Publishing
Copyright
Copyright © 1999 MCB UP Ltd. All rights reserved.
ISSN
0263-5577
DOI
10.1108/02635579910261068
Publisher site
See Article on Publisher Site

Abstract

Managing supply‐chain operations is critical to any company’s ability to compete effectively. Success in today’s markets depends on the ability to balance a stream of products and processes to stay competitive. Companies are constantly evaluating every area of operations to ensure that productivity and cost objectives are realistic and attainable. Research has been carried out to investigate the measurement systems used in today’s distribution centers. Five distribution centers in the Pacific Northwest were selected for this study. The characteristics of these five distribution centers and their measurement systems are discussed in this paper. A cross‐case analysis is provided, which gives a view of a typical measurement system used in today’s distribution centers.

Journal

Industrial Management & Data Systems – Emerald Publishing

Published: Mar 1, 1999

Keywords: Distribution centres; Performance measurement; Supply‐chain management

References

  • Building theories from case study research
    Eisenhardt, K.M.
  • One Page Management: How to Use Information to Achieve Your Goals
    Khadem, R.; Lorber, R.
  • Designing Qualitative Research
    Marshall, C.; Rossman, G.B.
  • Analyzing Qualitative Data: A Source Book for New Methods
    Miles, M.B.; Huberman, A.M.