A business excellence approach to generic benchmarking in SMEs

A business excellence approach to generic benchmarking in SMEs Aims to carry out generic benchmarking within a group of SMEs involved in applying the business excellence model as part of TQM improvement initiatives. Examines how generic benchmarking enables business excellence to be developed in the organisations. A lot of existing studies on business excellence and SMEs assume that large organisation praxis can be scaled down and applied to SMEs. There is need for studies which allow SMEs to develop their own understanding of business excellence and share best practice across SMEs. First, examines 20 SME case studies to determine critical success factors in business excellence for the SMEs. Second, chooses a sub‐group of eight SMEs for a more detailed study. Third, from these benchmarking studies, chooses a final group of three organisations to develop and implement benchmarked strengths using focus groups. The findings show how benchmarking can enable SMEs to increase the rate of improvement of their quality initiatives. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Benchmarking: An International Journal Emerald Publishing

A business excellence approach to generic benchmarking in SMEs

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Publisher
Emerald Publishing
Copyright
Copyright © 2002 MCB UP Ltd. All rights reserved.
ISSN
1463-5771
DOI
10.1108/14635770210418551
Publisher site
See Article on Publisher Site

Abstract

Aims to carry out generic benchmarking within a group of SMEs involved in applying the business excellence model as part of TQM improvement initiatives. Examines how generic benchmarking enables business excellence to be developed in the organisations. A lot of existing studies on business excellence and SMEs assume that large organisation praxis can be scaled down and applied to SMEs. There is need for studies which allow SMEs to develop their own understanding of business excellence and share best practice across SMEs. First, examines 20 SME case studies to determine critical success factors in business excellence for the SMEs. Second, chooses a sub‐group of eight SMEs for a more detailed study. Third, from these benchmarking studies, chooses a final group of three organisations to develop and implement benchmarked strengths using focus groups. The findings show how benchmarking can enable SMEs to increase the rate of improvement of their quality initiatives.

Journal

Benchmarking: An International JournalEmerald Publishing

Published: Mar 1, 2002

Keywords: Small‐ to medium‐sized enterprises; Generics; Benchmarking; Case studies; Quality; Management

References

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