Understanding the role of technology in service innovation: Comparison of three theoretical perspectives

Understanding the role of technology in service innovation: Comparison of three theoretical... •Investigation of the role of “technology in service innovation” and its impact on firm performance.•Three competing models having different roles of technology are proposed.•Technology plays multiple roles in service innovation.•The role of technology differs depending on the specific type of service innovation. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information & Management Elsevier

Understanding the role of technology in service innovation: Comparison of three theoretical perspectives

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Publisher
Elsevier
Copyright
Copyright © 2017 Elsevier B.V.
ISSN
0378-7206
D.O.I.
10.1016/j.im.2017.08.003
Publisher site
See Article on Publisher Site

Abstract

•Investigation of the role of “technology in service innovation” and its impact on firm performance.•Three competing models having different roles of technology are proposed.•Technology plays multiple roles in service innovation.•The role of technology differs depending on the specific type of service innovation.

Journal

Information & ManagementElsevier

Published: Apr 1, 2018

References

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