Trust and risk in e-government adoption

Trust and risk in e-government adoption Citizen confidence in government and technology is imperative to the wide-spread adoption of e-government. This study analyzes the impact of trust and risk perceptions on one’s willingness to use e-government services. We propose a model of e-government trust composed of disposition to trust, trust of the Internet (TOI), trust of the government (TOG) and perceived risk. Results from a citizen survey indicate that disposition to trust positively affects TOI and TOG, which in turn affect intentions to use an e-government service. TOG also affects negatively perceived risk, which affects use intentions as well. Implications for practice and research are discussed. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The Journal of Strategic Information Systems Elsevier

Trust and risk in e-government adoption

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Publisher
Elsevier
Copyright
Copyright © 2008 Elsevier B.V.
ISSN
0963-8687
DOI
10.1016/j.jsis.2007.12.002
Publisher site
See Article on Publisher Site

Abstract

Citizen confidence in government and technology is imperative to the wide-spread adoption of e-government. This study analyzes the impact of trust and risk perceptions on one’s willingness to use e-government services. We propose a model of e-government trust composed of disposition to trust, trust of the Internet (TOI), trust of the government (TOG) and perceived risk. Results from a citizen survey indicate that disposition to trust positively affects TOI and TOG, which in turn affect intentions to use an e-government service. TOG also affects negatively perceived risk, which affects use intentions as well. Implications for practice and research are discussed.

Journal

The Journal of Strategic Information SystemsElsevier

Published: Jun 1, 2008

References

  • A framework for e-government: privacy implications
    Bélanger, F.; Hiller, J.
  • Trustworthiness in electronic commerce: the role of privacy, security, and site attributes
    Bélanger, F.; Hiller, J.; Smith, W.J.
  • The utilization of e-government services: citizen trust, innovation and acceptance factors
    Carter, L.; Bélanger, F.
  • Information technology acceptance by individual professionals: a model comparison approach
    Chau, P.Y.K.; Hu, P.J.-H.
  • Dimensions and levels of trust: implications for commitment to a relationship
    Ganesan, S.; Hess, R.
  • E-commerce: the role of familiarity and trust
    Gefen, D.
  • Reflections on the dimensions of trust and trustworthiness among online consumers
    Gefen, D.
  • Building consumer trust online
    Hoffman, D.; Novak, T.P.; Peralta, M.
  • Consumer trust in an internet store
    Jarvenpaa, S.L.; Tractinsky, N.; Vitale, M.
  • Customer adoption of e-service: an experimental study
    Ruyter, K.d.; Wetzels, M.; Kleijnen, M.
  • Consumer-perceived risk in e-commerce transactions
    Salam, A.F.; Rao, H.R.; Pegels, C.C.
  • Building customer trust in mobile commerce
    Siau, K.; Shen, Z.

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