IT-enabled business process reengineering: organizational and human resource dimensions

IT-enabled business process reengineering: organizational and human resource dimensions The paper addresses how IT-enabled business process reengineering (BPR) can be delivered to organizations. Firstly, it reviews the relevant literature and a recent UK survey and suggests that BPR activity is too often methods driven. Methods tend to be partial in their approach to issues that need a more holistic perspective. In particular IT-enabled or IT-driven BPR programmes are likely to marginalize attention to human, social and political processes, despite the fact that these may be strong determinants of success or failure. Three case studies — set in aerospace, pharmaceuticals and health care — are used to pursue these themes. They demonstrate that BPR raises political issues that are inherent, not marginal to BPR activity. The political dimensions of BPR are discussed and an approach to managing the political human and organizational issues is detailed. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The Journal of Strategic Information Systems Elsevier

IT-enabled business process reengineering: organizational and human resource dimensions

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Publisher
Elsevier
Copyright
Copyright © 1995 Elsevier Ltd
ISSN
0963-8687
DOI
10.1016/0963-8687(95)96806-J
Publisher site
See Article on Publisher Site

Abstract

The paper addresses how IT-enabled business process reengineering (BPR) can be delivered to organizations. Firstly, it reviews the relevant literature and a recent UK survey and suggests that BPR activity is too often methods driven. Methods tend to be partial in their approach to issues that need a more holistic perspective. In particular IT-enabled or IT-driven BPR programmes are likely to marginalize attention to human, social and political processes, despite the fact that these may be strong determinants of success or failure. Three case studies — set in aerospace, pharmaceuticals and health care — are used to pursue these themes. They demonstrate that BPR raises political issues that are inherent, not marginal to BPR activity. The political dimensions of BPR are discussed and an approach to managing the political human and organizational issues is detailed.

Journal

The Journal of Strategic Information SystemsElsevier

Published: Sep 1, 1995

References

  • Information systems and organizational change
    Keen, P
  • Power, politics and MIS implementation
    Markus, L
  • Information Management: Evaluation of Information Systems Investments

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