Service encounters at the counter are a social arena in which unacquainted people come to interact together, without a priori knowing the language of the other. In multilingual institutional settings, such as places where immigrants, mobile workers, cosmopolitan clients, and tourists gather to ask for services, this is a common configuration. These settings are exemplary for investigating how relevant linguistic resources are emergently discovered, negotiated, and established in the course of the interaction. Instead of supposing that shared linguistic resources are a necessary condition for social interaction to happen, the detailed analysis of these settings invites the researcher to study how participants orient to other available linguistic resources, identify and recognize them, and finally negotiate and select the appropriate and adjusted ones to progress within the encounter. Based on conversation analysis, the paper describes the opening of encounters as a locus where linguistic choices are guessed, checked, requested, and negotiated among participants. The main focus is on greetings, as a practice used to establish and possibly negotiate the language of the encounter. The data come from video recordings at two federal institutions in Switzerland – counters offering services at the border and at railway stations – considered exemplary sites for observing multilingual exchanges among customers and clerks.
Journal of Pragmatics – Elsevier
Published: Mar 1, 2018
It’s your single place to instantly
discover and read the research
that matters to you.
Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.
All for just $49/month
Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly
Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.
Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.
Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.
All the latest content is available, no embargo periods.
“Hi guys, I cannot tell you how much I love this resource. Incredible. I really believe you've hit the nail on the head with this site in regards to solving the research-purchase issue.”Daniel C.
“Whoa! It’s like Spotify but for academic articles.”@Phil_Robichaud
“I must say, @deepdyve is a fabulous solution to the independent researcher's problem of #access to #information.”@deepthiw
“My last article couldn't be possible without the platform @deepdyve that makes journal papers cheaper.”@JoseServera