Factors affecting supplier quality performance

Factors affecting supplier quality performance The interest among practitioners and researchers in quality management and other factors that may affect quality performance reflects the understanding that a firm's output (i.e., performance) can be only as good as the quality of its inputs. However, studies of the quality management-quality performance relationship have led to mixed results regarding the existence of a positive correlation between the two. The results of a survey of 348 aerospace component manufacturers are examined here to provide new insights into factors that affect supplier quality performance. In this study, the inconsistent association between practice and performance is accounted for by considering the process view of quality management. Process management links quality management with process optimization to address both effectiveness and efficiency concerns. Performance is also affected by transaction-specific investments (asset specificity) in the buyer/supplier relationship that lead to poorer component quality and higher transaction costs. Asset specificity and organizational efficiency at implementing Total Quality Management hold great promise for resolving the mixed practice-performance findings in the quality management literature. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Operations Management Elsevier

Factors affecting supplier quality performance

Journal of Operations Management, Volume 15 (4) – Nov 1, 1997

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Publisher
Elsevier
Copyright
Copyright © 1997 Elsevier Ltd
ISSN
0272-6963
DOI
10.1016/S0272-6963(97)00001-6
Publisher site
See Article on Publisher Site

Abstract

The interest among practitioners and researchers in quality management and other factors that may affect quality performance reflects the understanding that a firm's output (i.e., performance) can be only as good as the quality of its inputs. However, studies of the quality management-quality performance relationship have led to mixed results regarding the existence of a positive correlation between the two. The results of a survey of 348 aerospace component manufacturers are examined here to provide new insights into factors that affect supplier quality performance. In this study, the inconsistent association between practice and performance is accounted for by considering the process view of quality management. Process management links quality management with process optimization to address both effectiveness and efficiency concerns. Performance is also affected by transaction-specific investments (asset specificity) in the buyer/supplier relationship that lead to poorer component quality and higher transaction costs. Asset specificity and organizational efficiency at implementing Total Quality Management hold great promise for resolving the mixed practice-performance findings in the quality management literature.

Journal

Journal of Operations ManagementElsevier

Published: Nov 1, 1997

References

  • The impact of alternative vendor/buyer communication structures on the quality of purchased materials
    Carter, J.R.; Miller, J.G.
  • Operating decisions, supplier availability and quality: an empirical study
    Kekre, S.; Murthi, B.P.S.; Srinivasan, S.
  • An instrument for measuring the critical factors of quality management
    Saraph, J.; Benson, P.G.; Schroeder, R.G.

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