Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory

Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and... •An integrated framework is developed by synthesizing the ECM and QSL paradigm.•Multiple factors are utilized to explain passenger loyalty to public transit.•Service quality is characterized using a hierarchical factor structure.•Significant and complex correlations exist among concerned factors.•Managerial implications are put forward to enhance passenger loyalty. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Transportation Research Part A: Policy and Practice Elsevier

Determinants of loyalty to public transit: A model integrating Satisfaction-Loyalty Theory and Expectation-Confirmation Theory

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Publisher
Elsevier
Copyright
Copyright © 2018 Elsevier Ltd
ISSN
0965-8564
eISSN
1879-2375
D.O.I.
10.1016/j.tra.2018.05.012
Publisher site
See Article on Publisher Site

Abstract

•An integrated framework is developed by synthesizing the ECM and QSL paradigm.•Multiple factors are utilized to explain passenger loyalty to public transit.•Service quality is characterized using a hierarchical factor structure.•Significant and complex correlations exist among concerned factors.•Managerial implications are put forward to enhance passenger loyalty.

Journal

Transportation Research Part A: Policy and PracticeElsevier

Published: Jul 1, 2018

References

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